Your Data at 269bet Fully Secured

1Introduction

269bet is one of Bangladesh's most popular online gaming platforms. We believe that safeguarding users' personal data is the most important responsibility of a trusted platform. This Privacy Policy is designed to give you a clear understanding of what information 269bet holds about you, why we hold it, and how it is used.

Our Privacy Policy is built in line with international data protection standards. Whenever you register, log in, play a game, or contact our support team on 269bet, protecting your information is our top priority.

269bet never sells your personal data to third parties. We use your information solely to improve the platform, ensure security, and meet legal obligations.

2What Information We Collect

269bet collects only the information that is necessary. No excess or irrelevant data is gathered. A detailed breakdown by category is provided below.

Personal Identification Information:

• Full name (as it appears on your national ID or passport)
• Date of birth (for age verification — to confirm 18+)
• Mobile number and email address
• Permanent address (for KYC verification if required)
• Copy of national ID or passport (once, at the time of withdrawal)

Financial Information:

• Mobile banking number (bKash, Nagad, Rocket, etc.)
• Transaction History & Amount
• Deposit and withdrawal records

Automatically Collected Information:

• IP address and device type
• Browser version and operating system
• Time spent on site and list of pages visited
• Gaming activity logs and betting history
• Cookies & Session Data

3How Your Information Is Used

269bet uses your information only for specific, legitimate purposes. It is never shared with third parties or used for marketing without your consent.

• Account Management: For registration, login, password changes, and profile updates.
• Transaction Processing: To process deposits and withdrawals and maintain transaction records.
• Security Assurance: To detect fraud, prevent multiple accounts, and identify suspicious activity.
• Customer Support: To give you accurate answers and resolve issues quickly.
• Legal Obligations: To meet regulatory requirements and prevent financial crime.
• Service Improvement: Used for analytics to improve the gaming experience and develop new features.
• Promotional Communications: To send you bonus and promotional messages, only with your consent.

4Data Storage and Protection

269bet uses industry-leading technology to protect your data. Our servers are hosted in secure data centers and undergo regular security audits.

Our Security Measures:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for stored sensitive data.
• Two-factor authentication (2FA) available to keep your account secure.
• Firewall and intrusion detection systems.
• Regular third-party security audits.
• Limited access policy — only authorized personnel can view data.

Once the data retention period expires, your information is securely deleted. In the event of a data breach or security incident, affected members will be notified within 72 hours.

5Cookie Policy

269bet uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences — such as language and theme.
• Analytics Cookies: Used to understand which parts of the site are most used — fully anonymous.
• Performance Cookies: To monitor page loading speeds and identify technical issues.

You can turn off non-essential cookies at any time through your browser settings. Please note that some features may be limited as a result.

6Sharing Information with Third Parties

269bet does not generally share your information with third parties. However, limited data may be shared in certain specific circumstances.

Circumstances in which your data may be shared:

• Payment Processors: bKash, Nagad, Rocket — only the information needed to complete transactions.
• Game Software Providers: Session data required for game operation.
• Law Enforcement: Upon a court order or valid government directive.
• Fraud Prevention Services: Limited data used to detect suspicious activity.

All third parties that 269bet works with are required to uphold the same privacy standards. Any breach of contract will result in termination of the relationship.

7Your Rights

As a 269bet member, you have several important rights over your own data. We respect these rights and make them easy to exercise.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that any inaccurate or incomplete information be corrected.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data processing be restricted in certain circumstances.
• Right to Data Portability: You may request a copy of your data be sent to you.
• Right to Object: You can object to your data being used for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, contact our support team. We will respond within 30 business days.

8Child Protection

269bet strictly does not provide services to anyone under 18. Age is verified at registration, and KYC documents may be requested where necessary.

• Any account registered by someone under 18 will be closed immediately.
• Additional documents may be requested for age verification in cases of doubt.
• Any data collected from a child will be deleted immediately.
• If parents have any suspicion, they can contact support immediately.

9Policy Updates

This Privacy Policy may be updated from time to time due to changes in technology, new legal obligations, or improvements to our services.

• You will be notified at your registered email address before any significant changes take effect.
• A summary of changes with the update date will be published on the website.
• Continued use of the site after any changes are made will be considered acceptance of the updated policy.
• At least 30 days' advance notice will be given for any major changes.

10Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 on website and app
• Response Time: Usually within 24-48 hours